FAQ
Are your products vegan/vegetarian?
Yes, all of our products are plant-based.
Are the noodles gluten-free?
Our sun-dried, never-fried, knife-cut noodles are not a gluten-free product. We hope to explore some gluten-free noodle options in the future!
Where can I find nutritional information and the full ingredient list?
What allergens do your products contain?
To find the nutritional information and full ingredient list for all our products, please go to this page: https://www.noodology-usa.com › pages › ingredients-nutrition-facts
For your convenience, you can also find all allergen info for each product below:
Dan Dan Noodles:
- Contains: Wheat, Soybeans, Sesame, Peanut
Chili Sesame Garlic Noodles:
- Contains: Wheat, Peanut, Sesame, Soybeans
Soy & Scallion Noodles:
- Contains: Wheat, Soybeans
Are your products sold at retail locations?
Not currently, but we're working on it! Follow us @noodology on TikTok to stay updated! 😉
How do I track/modify/cancel my order after placing it?
You can track your order in the order confirmation email. If you didn’t receive an order confirmation email, please check your spam folder and text messages and let us know if you need further assistance.
If you would like to modify or cancel your order, please reach out to us at help@noodology-usa.com as soon as possible. While we'll do our best to assist with your request, we can't guarantee any changes if the order has already been processed.
Do you have a return policy?
Unfortunately, due to food safety reasons, we don't offer returns or exchanges. If there is an issue or you're unsatisfied with your order, please reach out at help@noodology-usa.com and we'd be happy to assist you!
My tracking info says my order was delivered, but I haven't received anything. What do I do?
Please check with your shipping provider; you will have tracking information sent to you upon delivery.
Noodology is not responsible for delayed, unclaimed, or returned orders due to incorrect or undeliverable addresses or delays caused by our delivery partners due to weather or other causes beyond our control.
We would love to hear from you
If you have any questions or comments, please fill out the form below or send us an email at help@noodology-usa.com